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PRIVACY POLICY

Last updated: 29 September 2026

This Privacy Policy explains how LDM Animation LLC (“LDM Animation”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, buy from our online shop, join our mailing list, or contact us.

Who we are

LDM Animation LLC, 999 Brickell Ave., suite 1002, Miami, FL 33131 USA. For any privacy question, contact us at contact@ldmanimation.com.

What we collect

When you place an order, we collect:

  • Your name, email address, billing address and shipping address;
  • Your phone number, where you give it to us for delivery purposes;
  • The items you ordered, the price paid, and your order history;
  • Confirmation that payment succeeded, together with the card type and the last four digits.

We never see or store your full card number. Card details are entered on a payment page operated by our payment processor and go directly to them. We receive only the result of the transaction.

When you join our mailing list or contact us, we collect your name (optional), your email address, your consent choice and the date and time you gave it.

We also receive basic technical data your browser sends automatically, such as IP address and device or browser type, and, where you have allowed it, analytics data. See our Cookie Policy.

How we use it

  • To take payment, fulfil your order, and ship it to you;
  • To send you order confirmations, shipping notifications and delivery updates — these are service messages and are sent whether or not you subscribe to marketing;
  • To handle returns, refunds, damaged items and customer-service enquiries;
  • To meet our tax, accounting and record-keeping obligations;
  • To send you marketing about our games, where you have agreed to receive it;
  • To detect and prevent fraudulent orders and payments;
  • To operate, secure and improve our website and shop.

Who we share it with

We share your information only with the providers that make the shop work, and only so far as each of them needs it. We do not sell your personal information.

  • Shopify Inc. — our e-commerce platform. It hosts the checkout and stores order and customer records on our behalf.
  • Our payment processors — they handle card details and process the payment. They are independently responsible for the card data you enter with them.
  • Shipping and fulfilment partners — they receive the name, address and contact details needed to deliver your parcel.
  • Mailchimp (Intuit Inc.) — our mailing-list provider, for marketing email only.
  • Professional advisers and authorities — where we are required by law to disclose information, or need to establish or defend a legal claim.

Several of these providers are based in, or store data in, the United States.

How long we keep it

We keep order records, invoices and payment confirmations for seven years from the date of the order, because tax and accounting rules require it. Deleting your marketing profile does not delete these records, and we cannot delete them on request while that period is running.

We keep mailing-list data until you unsubscribe or ask us to delete it. You can unsubscribe at any time using the link in our emails.

Your choices and rights

You can unsubscribe from marketing emails at any time. You can ask us to access, correct, or delete your personal information by emailing contact@ldmanimation.com, and we will respond within the time the law allows.

Depending on where you live in the United States, you may have rights under your state’s privacy law — including the California CCPA/CPRA and comparable laws in other states — to know what we hold, to have it deleted or corrected, to opt out of any “sale” or “sharing” of personal information or of targeted advertising, and not to be discriminated against for exercising those rights. We do not sell your personal information. To exercise any of these rights, email us at the address above.

If you are shopping from Europe, our European editions are sold by Lucky Patch Studios, and their privacy policy governs that purchase.

Security

Payments are encrypted in transit and handled by our payment processor. We restrict access to order and customer data to the people who need it to run the shop. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

Our website and shop are not directed to children under 13, and we do not knowingly collect their personal information or accept orders from them. If you believe a child has given us personal information, email us and we will delete it.

Cookies

We use cookies and similar technologies as described in our Cookie Policy. Our shop also sets cookies that are strictly necessary to keep your cart and checkout working; these cannot be switched off without breaking the shop.

Changes to this policy

We may update this policy from time to time. The “last updated” date above shows when it last changed.

Contact

Questions about this policy? Email contact@ldmanimation.com.

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