This Shipping Policy explains how and where LDM Animation LLC ships orders placed through our online shop. It forms part of our Terms of Sale & Use.
We ship to the United States.
Shopping from Europe? Our European editions are sold and shipped by Lucky Patch Studios. Ordering from them is faster and avoids import duty.
Orders are packed and shipped by our fulfilment partner from their warehouse in Florida, USA. Orders are sent to the warehouse at 6:00 AM Eastern Time each business day and ship by the end of the following business day. Orders placed after 6:00 AM Eastern, at a weekend or on a public holiday go to the warehouse on the next business day.
You will receive a shipping email with tracking once your parcel has been dispatched.
Standard shipping within the United States is a flat $12.95. It is added at checkout, and the full total is shown before you pay.
| Destination | Service | Estimated delivery | Cost |
|---|---|---|---|
| United States | Standard Shipping | 3–7 business days | $12.95 |
Delivery times are estimates, not guarantees. They start from dispatch, not from when you order, and do not include time held in customs. We are not liable for carrier delays outside our control, though we will always help you chase a parcel.
For orders shipped outside the United States, you are the importer of record. Any customs duty, import tax or carrier handling fee is your responsibility and is payable directly to the carrier, usually before delivery. These charges are set by the destination country and we cannot calculate or refund them.
If you refuse a parcel to avoid these charges, it is treated as a return: we refund the item price less the outbound shipping and any carrier fees we are charged.
Every order ships with tracking. If your tracking has not updated for 7 business days, email shipping@ldmanimation.com with your order number and we will open an enquiry with the carrier.
Please check your delivery address carefully — it is the single most common cause of a lost parcel. If you spot a mistake, email us immediately. We can correct it until the order goes to our warehouse at 6:00 AM Eastern Time on the next business day; after that the order can no longer be changed. We ask for a phone number at checkout so the carrier can contact you about any delivery problem. Parcels returned to us as undeliverable because of an incorrect address can be reshipped once you pay the postage again.
Risk of loss passes to you on delivery. If a parcel arrives damaged, photograph the box before opening it where you can, and email us within 14 days of the expected delivery date. If it does not arrive at all, tell us within the same period and we will replace it or refund you. See our Terms for returns of undamaged items.
If you order several items and one is delayed, we may ship the rest first at no extra cost to you. You will be told before we do.
We may update this policy as our carriers and rates change. The “last updated” date above shows when it last changed. The policy that applies to your order is the one in force when you placed it.
Questions about shipping? Email shipping@ldmanimation.com.